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OutreachPartnershipsPlanningPoliciesPresentation
PricingProblemsProduct(s)Promotion(s)Relationships
RetailingRoundtableSalesSeasonsSecond Opinion
SecuritySellingShelf SpaceSpecial EventsSpiritual Life/Spirituality
StatisticsStockingStore LayoutTechnologyTime Management
 
Advice         Back to Top
Aug./Sept. 2007 Dear Betty Straight answers to tough questions Betty Bookstore
July 2007 Dear Betty Straight answers to tough questions Betty Bookstore
May/June 2007 Dear Betty Straight answers to tough questions Betty Bookstore
 
Ask the Experts         Back to Top
January 2006 New Year's Revolutions Church bookstore managers reveal the big change they intend to focus on in 2006
Feb./March 2006 Easter Expectations What do you do to reach those occasional church visitors?
April/May 2006 Recommended Reading Books that have breathed new life into bookstore ministries
June 2006 Memorable Ministry Moments Church bookstore managers tell how their efforts are touching lives
July/Aug. 2006 Refueling Your Spiritual Tank Bookstore managers share how they stay spiritually refreshed
Sept./Oct. 2006 Tis the Season Church bookstore managers share their successful Christmas promotions null
 
Atmosphere         Back to Top
May/June 2007 The Dead Zone Finding and reviving your store's cold spots "Barney Paradise, Deborah Finnamore"
 
Bibles         Back to Top
June 2006 Lost in Translations Deciding which versions and editions to offer Wayne Hastings
 
Business         Back to Top
April 2007 An Offer You Can't Refuse A supplier's advice for good show shopping Stuart McGuiggan
January 2007 Balancing Act Choosing between publishers and distributors for your orders George Thomsen
Nov./Dec. 2006 Just for You!' The why's and how's of special orders David Whitford
July/Aug. 2005 "Friend, Not Foe" Church and retail stores should complete … not compete Geni Hulsey
Sept./Oct. 2005 Seven Secrets of Success Learning from veteran Christian retailers Scott Macdonald
Nov./Dec. 2005 Numbers You Need to Know Key industry information for good planning Jeff Pederson
Nov./Dec. 2005 Becoming Booksmart The importance of good product knowledge Scott Macdonald
January 2006 Working with Suppliers Good business relationships are essential Geni Hulsey
Feb./March 2006 Trade Show Tricks Making the most of your convention visit Joe Questel
April/May 2006 Trust Issues Building and maintaining customer loyalty Pearlina Simmons
April/May 2006 Free Help Is at Hand Establishing good relationships with sales representatives is vital Deb Graham
June 2006 Studying Statistics Numbers you need to know to improve sales Jeff Pederson
 
Business A-Z         Back to Top
January 2007 Shelftalker to Zoning "What they mean, why they matter" Phil Darr
Nov./Dec. 2006 On Consignment to Premiums What the terms mean and why they matter Phil Darr
Feb./March 2006 Accounts Payable to Buying Your guide to Christian retailing industry terms Geni Hulsey
April/May 2006 Core Inventory to Discounts What the terms mean and why they matter Randy Jahns
June 2006 ECPA to the GMA "What they mean, why they matter" Phil Darr
July/Aug. 2006 ICRS to Loyalty Programs "What they mean, why they matter" Phil Darr
Sept./Oct. 2006 Margin to Music Sampling "What they mean, why they matter" Robert Brenner
 
Buying         Back to Top
July 2007 How to Shop a Show A practical guide to doing business at a convention David Whitford
Aug./Sept. 2007 Tricks for the Tradesman Getting the most from your sales reps David Whitford
May/June 2007 How to Order The nuts and bolts of purchasing David Whitford
Feb./March 2007 A Balanced Budget Staying within your limits and ahead of the game David Whitford
January 2007 Keeping Things in Order "Knowing what, when and how to purchase" David Whitford
 
Cash Flow         Back to Top
Nov./Dec. 2006 Mastering the Markdown Making gains by cutting your losses Pat Odom
June 2006 A Turn for the Better It's important to keep product moving off the shelves Ted Terry
 
Children         Back to Top
Feb./March 2007 This Isn't The Nursery' Welcoming kids without driving away adults Michelle Amster
July/Aug. 2006 Connecting With the Kids How to service your younger customers effectively Cynthia Hoppe
 
Church Life         Back to Top
Feb./March 2006 "Grace, But No Favors" Doing business in a family context Anita Welty
 
Customer Care/Service         Back to Top
Feb./March 2007 Eves-dropping Be sure you're tuned in to the needs of your female customers Anita Welty
Feb./March 2007 Take That Back! Returns policies that work for you and them Heidi Bodette
Nov./Dec. 2006 Take a Bow! Stylish gift-wrapping can build your business Anita Welty
Nov./Dec. 2006 Incidental Impressions A supply of simple convenience items can make a visitor's day Sandy McGill
Sept./Oct. 2006 Five-Star Folks How to make customers feel special Dave Stevanus
June 2006 How Rude! Dealing with downright difficult shoppers Pearlina Simmons
 
Demographics         Back to Top
April 2007 Femaliarity' Breeds Contempt Appealing to reluctant male customers Kelly Graham
January 2007 Tapping Into Teens How to serve adolescent church members Jeff Pederson
 
Design         Back to Top
Aug./Sept. 2007 Prepare to Be Packed Ensuring an event-friendly store layout Michelle Amster
July 2007 Carpet Diem Making the most of your store's flooring Michelle Amster
May/June 2007 Elementary Issues How fixture materials shape your store Michelle Amster
Feb./March 2007 The Three Shoppers Be aware of the main consumer profiles Michelle Amster
April 2007 Designating Departments Making sense of different categories Michelle Amster
January 2007 New Year's Revolutions Take the time to change your store around for the better Michelle Amster
Nov./Dec. 2006 Making Room at the Inn Finding space for all the extra Christmas stuff Michelle Amster
July/Aug. 2005 Space Mission A successful store requires the right amount of room Michelle Amster
Sept./Oct. 2005 Check Out the Checkout Adequate point-of-sale space is critical Michelle Amster
Nov./Dec. 2005 Take a Seat! Creating an experience without losing efficiency Michelle Amster
January 2006 "Location, Location, Location" The best place for a bookstore on the church campus Michelle Amster
Feb./March 2006 Sign Language Good 'shelftalkers' and other aids say a lot about your store Michelle Amster
April/May 2006 The Lowdown on Lighting Bright ideas for the best illumination David T. Amster
June 2006 Display Discernment Knowing when to say 'no' to vendors Michelle Amster
July/Aug. 2006 Time to Freshen Up Moving fixtures and displays in your store can improve sales Michelle Amster
Sept./Oct. 2006 Sounds and Scents The fine art of appealing to the customers' senses Michelle Amster
 
Expansion         Back to Top
July/Aug. 2006 Grounds for Improvement How to go about adding a coffee bar George Thomsen
 
Finances         Back to Top
July 2007 More on the Other Books How to read your store's financial statements George Thomsen
May/June 2007 The Other Books Handling your store's financial statements George Thomsen
 
First Person         Back to Top
Feb./March 2006 Lessons from Barnes & Noble Principles you can apply to your church store Cynthia Hoppe
 
Foundations         Back to Top
April 2007 Persuading the Pastor Convincing leadership that your church needs a bookstore Phil Darr
Feb./March 2007 "Third Place, First Choice" Making your store a home away from home Bernard Hellendoorn
January 2007 Hitting the Myths Church bookstores are misunderstood "Scott Macdonald, George Thomsen"
January 2006 Keeping the Right Focus "It's about ministry, not 'money-changing'" Pat Baur
July/Aug. 2006 Key Questions A Christian retailer's five-point evaluation guide Chris Childers
Sept./Oct. 2006 Re-examining the 'Temple' Case What the Bible really says about 'money-changers' W. Bingham Hunter
 
Human Resources         Back to Top
July 2007 Employee Extras Keep staff happy with perks and privileges Carl Massa
April 2007 Recruitment Drive How to find more volunteers Terri Williams
May/June 2007 Why I Volunteer The unexpected rewards of serving in a church bookstore Samina Natel
January 2007 Seizing the Moment Preparing your people for ministry opportunities David Whitford
January 2007 Evaluating Your Volunteers Making the most of their time Carl Massa
Nov./Dec. 2006 Running a Staff Meeting Three keys to making them successful and fun Terri Williams
Nov./Dec. 2006 Dress for Success Choosing an appropriate storewear policy Kelly Graham
Sept./Oct. 2006 Square Pegs and Round Holes It's important to place your volunteers in the best positions Carl Massa
Nov./Dec. 2005 Teens: An Untapped Treasure Youngers can make great seasonal help Anita Welty
Nov./Dec. 2005 The Value of Volunteers Combining paid and unpaid staff Terri Williams
April/May 2006 Bouquets and Brickbats Direction and discipline of volunteers Terri Williams
June 2006 Tracking Your Training The importance of planned development for your volunteers Terri Williams
July/Aug. 2006 What Makes a Good Worker "You need more than warm, willing bodies …" Terri Williams
 
Innovations         Back to Top
May/June 2007 Restroom Recruiting Bookstore promotions tailored to your church's small spaces Pat Odom
April 2007 Recycled Reading Think carefully before getting into the secondhand book business Cynthia Hoppe
Nov./Dec. 2006 Secret Sisters Building community … and sales Terri Wettle
 
Inventory         Back to Top
Feb./March 2007 Which Hunt How to know what to buy for your store Sarah Yardley
Sept./Oct. 2006 Shelf Stalkers Keeping on top of what you've got Bob Steele
Nov./Dec. 2006 Reducing the Fat How to identify and move overstocked titles Bob Steele
July/Aug. 2005 Taking Stock Deciding what you're going to offer Bob Steele
Sept./Oct. 2005 Opening Day Decisions Determining your initial product line Bob Steele
Nov./Dec. 2005 Starting Out Right Deciding what to put on the shelves Bob Steele
January 2006 Consider Your Categories What they are and why they matter Bob Steele
Feb./March 2006 Too Hot to Handle? The challenge of dealing with best-sellers Bob Steele
April/May 2006 The 'Shopability' Factor The little things that can make a big difference Bob Steele
June 2006 Core Values The strategic importance of core inventory Bob Steele
 
Issues         Back to Top
July 2007 Sacred Services? Whether or not to sell during 'church' Heidi Macias
 
Legislation         Back to Top
April 2007 Helping Hands Make sure your store is access-friendly Michelle Amster
 
Maintenance         Back to Top
May/June 2007 Dust Busting Keeping your store clean and sparkly Vickie Johnson
 
Management         Back to Top
Sept./Oct. 2006 Mission Minded A clearly stated vision will improve your effectiveness Judy Russell
January 2006 Properly and In Order Good practices and records are a protection Anita Welty
Feb./March 2006 Product Planning How to ensure a well-balanced inventory Scott Macdonald
April/May 2006 Borrowers and Buyers Libraries and bookstores can be mutually beneficial "Harvey Mann, with Tara Dunn"
April/May 2006 Manager Material What to look for in your bookstore leader Norman Leve
Sept./Oct. 2006 Building Trust With Your Pastors How to make them feel safe about your store Heidi Macias
 
Marketing         Back to Top
July 2007 Christmas in July "Reclaiming the warmth, excitement and sales of winter" Anita Welty
Nov./Dec. 2006 Tuning in to New Customers Target your local TV and radio audiences Teresa Nardozzi
January 2006 Customers With a Cause How to give shoppers extra incentive to buy Jeff Pederson
July/Aug. 2006 Overcoming the Dog Days Refreshing ideas for beating the summer slump Cynthia Hoppe
 
Merchandising         Back to Top
January 2006 Looking Good Elegant and effective displays made easy Anita Welty
April/May 2006 Picking Through the Pile Deciding which supplier promotional materials to use and lose David Whitford
June 2006 Handling the Homegrown Tips for selling locally-created items Pat Baur
 
Ministry         Back to Top
Sept./Oct. 2006 Promoting Your Pastor How to sell his materials effectively Pearlina Simmons
Nov./Dec. 2006 Souls and Sales How to meet spiritual needs Robert Brenner
January 2007 Keeping Up While Missing Out How to keep your finger on your church's spiritual pulse Pat Baur
April 2007 Going the Extra Mile "Sacrificial, superior service has an impact" Jackie Johnson
May/June 2007 The Place of Prayer Integrating prayer into your bookstore ministry Julie Swecker
Aug./Sept. 2007 Reaching Out Partnering with your church's evangelism initiative Cynthia Hoppe
July/Aug. 2005 A Vital Ministry Why my church needs a bookstore Norman Leve
Nov./Dec. 2005 Evangelism by the Book Bible sales make witnessing easy Deb Graham
January 2006 Measuring Your Church's Maturity An effective church store matches its congregation's needs Lance Emma
Feb./March 2006 The Twentysomething Challenge Connecting with postmodern thinkers and believers Jessica Chappell
June 2006 Giveaway Guidelines How to be generous without going broke Steve Bruton
 
Online         Back to Top
April/May 2006 Working the Web What you need to know to get started Jackie Johnson
 
Operations         Back to Top
May/June 2007 Yours and Hours Determining the best times for business Terri Williams
 
Organization         Back to Top
Feb./March 2007 Cheerleaders in the Church Making pastor and staff your best supporters Cynthia Hoppe
April/May 2006 Taming the Paperwork Tiger How to keep on top of administrative demands Scott Macdonald
June 2006 Dealing with Deluge How to cope with crazy-busy times Cynthia Hoppe
 
Outreach         Back to Top
January 2007 Community Events Ways to draw in nonchurch visitors Debbie Proctor
Feb./March 2007 Celebrating Easter Maximizing the high point of the Christian calendar Anita Welty
June 2006 Valuing Visitors VBS season brings the unchurched your way Chad Showalter
 
Partnerships         Back to Top
Nov./Dec. 2006 The Bigger Picture "Shaped differently, but the Christian retail pieces can fit together" Jackie Johnson
 
Planning         Back to Top
January 2007 Putting It on Paper How to draw up a helpful business plan Heidi Bodette
April/May 2006 Sizing Up the Situation How to calculate the space your store needs George Thomsen
Sept./Oct. 2006 Christmas Is Coming! Preparing for the holiday season Deb Graham
 
Policies         Back to Top
April 2007 Why Don't You Have … ?' Defending your limits to customers Kelly Graham
 
Presentation         Back to Top
April 2007 Expertease Drawing people through your doors "Barney Paradise, Deborah Finnamore"
 
Pricing         Back to Top
Aug./Sept. 2007 Discussing Discounts Should you offer everything at a reduced rate? George Thomsen
January 2006 Discount Do's and Don’ts How to maximize the impact of markdowns Scott Macdonald
 
Problems         Back to Top
May/June 2007 Thieves in the Temple Preventing internal stealing Heidi Macias
 
Product(s)         Back to Top
Nov./Dec. 2006 Devoted to Devotionals Now's the time to plan for daily reading needs Deb Graham
Nov./Dec. 2006 Getting the Balance Right "Mastering the tricky backlist, frontlist blend" George Thomsen
April 2007 The Personal Touch Named merchandise can build community and business Deb Graham
May/June 2007 Playing Your Cards Right Stationery offers a special ministry focus Jackie Johnson
Feb./March 2006 All Good Gifts … How much attention should you give to non-book items? Dave Stevanus
June 2006 A Strategy for 'Stalled' Items What to do with merchandise that won't move Joe Questel
July/Aug. 2006 Surplus on Purpose Why and how strategic 'overstocking' works David Lewis
 
Promotion(s)         Back to Top
Nov./Dec. 2006 Frequent Buyer Programs Making the most of discount incentives Jackie Johnson
May/June 2007 Staff Picks Frontliner recommendations can encourage sales David Lewis
April/May 2006 The Name Above (your door) It's important to reflect your real identity Cynthia Hoppe
June 2006 Maintaining the Excitement How to keep a 'buzz' going about your bookstore Anita Welty
Sept./Oct. 2006 Book Clubs Reading programs can help your sales Jessica Chappell
 
Relationships         Back to Top
April 2007 Keeping in Touch Stay connected to your church's other ministries David Whitford
 
Retailing         Back to Top
April 2007 Good to Go "Bags, bye-byes and other end-of-sale tips" Robert Brenner
 
Roundtable         Back to Top
Nov./Dec. 2005 Secular Books and Selling Online Insights and ideas from a forum at the first Gathering of Church Bookstores null
Feb./March 2006 "Products, Promotions & People" Practical insights on key bookstore issues Andy Butcher
 
Sales         Back to Top
Nov./Dec. 2006 We Trust You!' An honor system that works Tom Hamilton
May/June 2007 Plastic Smiles How gift cards can boost your business Heidi Bodette
 
Seasons         Back to Top
May/June 2007 Summer Sensation Transforming slump into success Anita Welty
Aug./Sept. 2007 Back to the Books Helping teachers and Bible study leaders gear up for fall Anita Welty
 
Second Opinion         Back to Top
July/Aug. 2006 Competition is Good! Sharper business practices will result Dave Stevanus
 
Security         Back to Top
June 2006 Countering Your Losses Theft is a fact of life--even at church Rick Jones
 
Selling         Back to Top
Feb./March 2007 Making Converts How to turn a browser into a buyer Heidi Macias
Feb./March 2007 Opening Lines Welcoming words can improve your sales Robert Brenner
June 2006 Emphasizing What Really Matters A product's benefits are more important than its features Pat Odom
Sept./Oct. 2006 Appropriate Add-ons Why and how 'upselling' is appropriate Cynthia Hoppe
 
Shelf Space         Back to Top
April/May 2006 A Sound Investment Stocking and selling music in your church Robert Brenner
 
Special Events         Back to Top
January 2006 Signing Sessions Making the most of guest speaker and artist visits Cynthia Hoppe
April/May 2006 The Conference Connection Meeting the needs and opportunities of special events Cynthia Hoppe
 
Spiritual Life/Spirituality         Back to Top
April 2007 Harmony in the House Avoiding the dangers of division Anita Welty
May/June 2007 Dealing with Down Times How to handle days of discouragement Cynthia Hoppe
Sept./Oct. 2006 The Priority of Prayer Don't neglect this important aspect of your bookstore's work Heidi Bodette
 
Statistics         Back to Top
July/Aug. 2006 Dealing with Data How in-store information can help your business Jeff Pederson
 
Stocking         Back to Top
July/Aug. 2006 The Facts of Fiction Novels are a vital source of ministry and money Anita Welty
 
Store Layout         Back to Top
Sept./Oct. 2006 Changing Lanes Dealing with Sunday traffic George Thomsen
 
Technology         Back to Top
Sept./Oct. 2006 E-mail Expertise Making the most of the medium Randy Voorhees
Nov./Dec. 2006 Ringing Up the Changes Why it's time for the cash register to go Randy Voorhees
January 2007 Facing the Facts Careful performance reviews can help streamline your stock Randy Voorhees
Feb./March 2007 Taking Charge Don't pay more than you need to for electronic transactions Randy Voorhees
April 2007 Help! Common computer crises and how to handle or even avoid them Randy Voorhees
May/June 2007 The Big Switch Taking the leap to computerize your store Randy Voorhees
July 2007 Safe and Sound Protecting your important information Randy Voorhees
Aug./Sept. 2007 Routine Maintenance How to keep your computers humming along nicely Randy Voorhees
July/Aug. 2005 Time to Get Wired Overcoming fears of technology Randy Voorhees
Sept./Oct. 2005 A P.O.S.itive Difference The tools you can't do without Randy Voorhees
Nov./Dec. 2005 The Why of 'Wired' How going online helps your store Randy Voorhees
January 2006 Training the Troops Equipping volunteers to make the most of your systems Randy Voorhees
Feb./March 2006 When the Latest isn't Greatest Don't be lured into making unnecessary upgrades Randy Voorhees
April/May 2006 Computer Warfare Protecting your system from dangerous viruses Randy Voorhees
June 2006 Keeping it Personal How Customer Relationship Management can help your store Randy Voorhees
July/Aug. 2006 Understanding the Internet Web-wise advice on the basics Randy Voorhees
 
Time Management         Back to Top
Feb./March 2007 Understanding for the Overrun How to gain control of a too-busy life Pearlina Simmons
April 2007 Maximizing the Moments Preparing for your time at a trade show Pearlina Simmons
May/June 2007 Plan for Productivity Arranging your daily tasks for maximum efficiency Pearlina Simmons
Aug./Sept. 2007 Dealing With Paperwork Digging out from the pile Pearlina Simmons
600 Rinehart Road Lake Mary, FL 32746 Phone: (407) 333-0600 Fax: (407) 333-7100